USAA car insurance offers a variety of coverage options to meet the needs of their policyholders, such as liability, comprehensive, collision, roadside assistance and vehicle rental reimbursement. Their customer service team and competitive rates make USAA car insurance stand out.

They offer a mobile app that enables customers to easily access ID cards, pay bills and request roadside assistance. In addition, their SafePilot telematics program rewards safe driving with up to 30% discounts for rewarding safe driving practices.

Coverage options

USAA provides car coverage that includes liability, comprehensive, collision, uninsured motorist and additional add-ons such as accident forgiveness and free roadside assistance – these features may help save money on car insurance premiums if you have been driving safely for an extended period.

USAA is well known for their competitive rates and exceptional service, but opinions about them can differ widely. Many users praise USAA on social media while others have reported severe frustration with its claims process – long hold times and ineffective customer service being among these factors; others still have reported issues at their body shop such as repairs taking too long to complete or poor communication between service staff members and body shop repairs delays.

USAA boasts a relatively low complaint index but not necessarily the lowest in its industry. But due to an excellent growth rate and large premiums written, rates remain competitive while also helping maintain a low loss ratio.

USAA provides online chat and email support, while their mobile app makes it easy for customers to access their ID cards, pay bills and request roadside assistance – not forgetting viewing policy information and making changes as needed. Furthermore, this app grants members access to special member discounts such as good driver discounts, military installation discounts and discounted vehicle storage rates.

Payment options

USAA provides various payment options, including signing up for its Usage-Based Insurance program that will adjust your monthly rate based on how you drive – potentially saving up to 20% in savings per year! USAA also offers the SafePilot program, which uses vehicle and driver data monitoring to recognize safe driving behaviors; both programs are generally available throughout most states.

USAA stands out from its competition by offering an app that makes managing policies, payments and more easy. Their free iPhone and Android compatible app gives access to your policy details as well as finding rental cars while yours is being repaired at the shop. Plus they provide roadside assistance coverage such as towing services, changing flat tires and jumpstarting batteries if necessary – everything needed for complete peace of mind when car trouble strikes!

USAA provides highly competitive rates, making them one of the top choices for active-duty military members. According to The Zebra’s auto insurance customer satisfaction survey, they also outshone or equaled most competitors in most categories. Beyond car insurance, USAA offers home, motorcycle, boat, classic car and property coverage – as well as offering financial advisers who will assist in selecting appropriate coverage based on individual needs. USAA boasts excellent customer service ratings 24/7/365 days a year!

SafePilot program

The SafePilot program offers active-duty military personnel and veterans discounts up to 30%, rewarding responsible driving with an app that monitors speed, braking intensity and time spent behind the wheel. In order to participate, participants must hold both an auto policy from USAA as well as an Android- or Apple-compatible smartphone device.

SafePilot discounts can only be earned at renewal time for USAA policies with you as named insured or spouse listed as named insured or spouse on it, according to WalletHub research. Furthermore, not all states support the SafePilot program.

To start earning discounts with USAA SafePilot, download and connect it with your vehicle. When the app detects motion in your car, it will begin recording a trip. At some point during that recording, a notification will come through asking if there was an accident; should this answer be positive, your score and discount may change accordingly.

USAA has earned praise for their competitive rates and efficient claims handling, yet many customer reviews on Reddit and Quora highlight issues with its policies and service quality; customers report lengthy hold times, delayed claims processing times, as well as limited coverage they get for their premium payments.

Customer service

USAA offers military members and their families affordable auto insurance at competitive rates with flexible discounts, exceptional customer service, banking products, specialty vehicle coverage and a mobile app that allows customers to manage policies and report claims. In 2024, USAA earned an overall customer satisfaction score of 80 out of 100 from a pool of customers surveyed; which was the highest score among competitors in its industry.

WalletHub editors give USAA high marks for affordability and customer service; however, claims handling and renewal could use improvement. USAA’s reputation for excellent service can be seen through numerous third-party reviews such as Trustpilot reviews (3.5 out of 5) or their BBB NR (No Rating) status status (3.5 stars out of 5).

USAA stands out among insurers by its strong financial stability and customer service offerings, garnering high rankings from organizations like J.D. Power, AM Best and the Better Business Bureau. Furthermore, it stands out among competitors with an innovative mileage-based discount for deployed service members and infrequent drivers – one feature which sets it apart. Furthermore, their mobile app is easy to use with high ratings on Apple and Google Play stores – another unique aspect.